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Error Messages & Recovery
Q. Access Denied
During File Copy Haspvb32.Dll.
Solution: This error occurs when you are trying to install the
software on a previous version of Leo Gold. Make sure you haven't run the software
before beginning installation process, as the specified DLL is still loaded into
the memory. If this error occurs then cancel the installation. Now reboot the system
and install Leo Gold again.
Q."Leo-Key not found." During Installation .
Solution: Before installation, it is necessary to attach Leo Key with printer
port to install the software properly. If you don't attach the key properly on the
parallel port of the computer then the following message appears at the time of
installation.
Attach the Leo key on the parallel port properly and Press 'Retry'.
If the same message appears after Retry, Select Cancel. Reboot the system and try
installing the software again.
This message may also appears at the time of running the software if it is loosely
attached or not properly attached.
Q. The Message "Leo-Key Not Found" appears even after rebooting the system more
Than once.
Solution: This problem occurs when the software is not able to detect the
key on the parallel port of your system. This may be because the Key is not properly
installed during installation for some reason.
Do the following Steps to install the Hasp Drivers:
This errors message will show two buttons "Retry" and "Cancel".
Press the Cancel button first time. Shut down your computer, tighten
the Leo Key properly. Restart the computer.
Now press the Start button, go to Run and type following commands:
1) "C:\Leo\Leo Key\Cmdline\Hinstall.exe" /i and Press the OK
Button.
2) "C\LeoGold\Leo Key\HDD32.exe" Press the OK
Button, then load the hasp driver by clicking the Yes Button. It
will install the required files. Restart the computer and load the Software again.
.If the message appears again after above mentioned steps, try to change its mode
from the Integrated Peripherals section of BIOS Setting. You may try to change different
Parallel Port modes from ECP to EPP or ECP+EPP and so on. This may probably solve
the problem in your computer.
( To change Parallel Port Mode in the BIOS setting, rebbot the system first. Press
Del Key as soon as the system starts. It will Open your systems BIOS settings. Now
Select Integrated Peripherals. Probably the last option in the INTEGRATED PERIPHERALS
is 'Parallel Port Mode'. Now press '+' or '-' or if mouse works in the BIOS then
change Parallel Port to 'EPP' if it is different from 'EPP'. Now Save BIOS Settings
by Selecting Save Settings from it and restart the computer.)
If the message still appears then try installing the application on a different
computer. If the application runs fine and do not give this error then this problem
may be a hardware problem with your printer port.
Q. "My mouse doesn't work properly after the message 'Leo Key Not Found'."
Solution: This problem occurs when you have not attached
Leo Key while you are trying to run or intall the software. Open any DOS program
and close the program from the windows. The mouse will then work properly. If the
problem still persists then reboot the system and run the software again.
Q. The Message "Please Reinstall Leo Gold" Comes after installation.
Or
During Installation when 'Updating System' starts updating the system (after copying
all files), after 5% it skips and does not reach upto 100%. 'Please Reinstall Leo
Gold' message comes thereafter.
Or
The Message "Active-X Component Can't Create Object" Comes after installation and
'Leo 1' displays 'Wrong Hasp Key-Contact Future Point' .
Solution: It has been seen that on some computers,
after 5% of Updating System, setup skips and does not reach upto 100%. After completing
installation the message 'Please reinstall Leo Gold' comes i.e. Leo'99 as well as
Leo 1 do not work. It is probably due to a boot sector virus which does not allow
sometimes to read from the CD.
To resolve this problem, which is probably caused by a boot sector virus, boot your
system from a clean virus free floppy disk and run FDISK/mbr command. It will remove
the virus. You can then run installation again.
Please note that we have found WYX VIRUS which is also identified as BOOT GENERIC*
by latest versions of some good antivirus softwares such as Pccillin or Mcafee in
some of the computers of our customers. This boot sector virus was not allowing
to read from CD and Updating System Settings was terminating at 5%. It is therefore
requested to make sure that setup completes and does not halt at 5% and you do not
have a boot sector virus in your machine. For latest updates of Mcafee and Pccillin
you can goto their respective sites and download their softwares.
Q. Run time Error 106 ‘Move date process’
Solution: Make sure that your CD is free from scratches. Try cleaning
the CD by rubbing it with very soft piece of cloth or cotton.
Restart the computer and load the Software again. Still if you will get the same
problem then it means your CD-ROM has alignment problem. So do alignment of your
CD-ROM.
Q. "OLEAUT32.DLL is out of, date, This program, requires a newer Version."
Solution: Press ‘OK’ button which is appearing on the error message
screen and complete the remaining steps of the software installation. Restart the
computer and load the software again. Now this error should not come.
Q. ‘MSVBVM5O.DLL not found’
Solution: Press ‘OK’ button which is appearing on the error message
screen and complete the remaining steps of the software installation. Restart the
computer and load the software again. Now this error shoud not come.
Q. While installation if it gives the error message "Your monitor have 640×480
resolution. It is advisable to have 800×600 pixel resolution before running the
software"
Solution: Accept the message and press the Ok button
which is appearing on the screen. Now load the whole software. After completion
of the installation Right click on the desktop (at the empty area), go to properties,
then select the settings option. Change your screen area from 640×480 resolution
to 800×600 or higher resolutions. Press the Apply button and Ok.
Q. Uninstaller failed to initialize .
Solution: This is not an error, rather this is a warning, accept the
warning and load the software, it will not create any problem.
Q. Disk cleanup error.
Solution: This is not an error, rather it is a suggestion that your
computer does not have the sufficient space to install the software; so remove some
unwanted files/folders so that you can free near about 300 MB space. Now load the
software again.
Q. Setup initialization Message: Setup has detected that uninstallshield is in use.
Please close uninstallshield and Restart Setup.
Solution: This error will come when your CD-ROM reads the setup file
more than one time so click on the OK button which is appearing on the message.
Now accept only one setup and exit the remaining ones. This error won't affect your
software.
Q. At updaing step I am facing this sreen (30 digit Code message box)
30 digit code message Box
Solution: This is not an error rather it is a protection part.
So if you will get above mentioned screen then come to window explorer. In LeoGold
folder you will get one file, named as Leocode. So send this file through mail or
fax or you can tell us this 30 digit code on phone. We will provide you new 30 digit
code. This code you have to type in above empty boxes and press Next. After completion
of the software installation when you double click on the Leo Gold Icon again it
will ask for 30 digit code so type the same 30 digit code which you have typed on
updation step and press OK.
Note: If you change your computer or Operating system then your
30 digit code will be changed and you have to take new 30 digit code from Future
Point.
Q. After typing the 30 digit code given by Future Point software is saying Unexpected
Code.
Solution: This error means you have not typed the 30 digit code (given
by Future Point) correctly so check the code throughly and type the 30 digit code
again.
Q. "My parallel CD-ROM doesn't work when I attach Leo-Key. or "I am unable to
print after attaching the Leo-Key."
Ans. This happens when Leo-Key drivers conficts with drivers running
the printer/CD-ROM because the key is not properly installed during installation
for some reason during installation. In this case you are supposed to install the
driver for the Leo-Key properly by running Hdd32.exe from the '\LeoKey' directory
of the directory in which you have installed the software. You can run the specified
file and follow instructions of the setup to complete the installtion.
Q. "Printer Error.".
Or
"When I Press Show Button, text in pages such as Birth Details, Ghatak, Avakhada
Charka etc. is not properly aligned"
Ans. This problem occurs when you are running the software at the time
when you haven't installed the printer on your computer. It is possible that some
of the pages have improper, unaligned text. Leo Gold does not work when there is
no printer installed on the system. Install a printer first such as Laserjet 6L
PCL from the list of printers. Even if you don't have printer you may install drivers
of a dummy Laser Printer from the List to run the software.
Q. "Leo Gold displays all the pages but does not print."
Or
"Out of Memory"
Ans. This problem occurs when your system's resources are occupied
by other opened programs or applications. Close other opened applications.
This problem may be because of some start-up or memory resident programs such as
Microsoft Findfast etc. Try removing unnecessary memory resident and start-up programs
to avoid such things.
To remove startup programs you may run msconfig program (in case of Windows 98).
Click on Start and select Run from Windows Desk top.
Now type in 'msconfig' without any quotes and press OK. A System Configuration Utility
will popup. Now select startup and uncheck some unnecessary startup programs from
here and restart the computer.
Q. "Horoscope displays and print Junk Characters."
Ans. This problem occurs when some of the necessary fonts that comes
with the software are copied on your system but the change is not reflected by Windows.
Go to control panel and double click on fonts to open fonts folder. Now, double
click on All fonts of Leo Gold as specified in the list of fonts. The system will
reflect those changes.
Q. "Invalid Property Value. Error Number 380."
Or
"Lagna Chart displays different different brown images."
Or
"Almost half of the lagna chart & some planets in it are not Visible"sible.
Ans. This message appears when you are using date format instead of
English (United States). In this case Lagna Chart of the main input
screen behaves abnormally and hides almost half of the chart. You must set the date
format to US English and the date separator must be "/" and Number Symbol must be
a period (.) in order to avoid the error.
To set the date format go to Control Panel and Double Click 'Regional Settings'
to open Its properties. In Regional Settings tab Scroll down to locate English (United
States). Now Confirm the date separator by clicking Date Tab. Also confirm whether
Decimal character in Number tab is a period(.) or not and Press OK.
Q. "Designated text area is too small for the new format settings." & "Pressing
show button displays very large fonts."
Ans. This problem occurs when you have selected any other font and
colour scheme instead of windows standard which shows large fonts. Select any other
scheme that uses smaller fonts as compared to the current scheme.
Q. "Everything is printed in the Horoscope except circular charts."
Ans. This problem normally occurs when proper driver of the printer
is not installed. For example, incase if you have installed an HP Laserjet 6L PCL
Printer driver for printing the horoscope, which uses less printer drivers then
this problem may occur. Since, the software requires complete printer drivers. You
have to Install HP Laserjet 6L Printer instead of Laserjet PCL printer. This problem
may also appear with other printers also. Since Windows automatically recognises
printers and sometimes installs the drivers for some printers, it is therefore,
recommended to not to use drivers set supplied by windows by deleting that printer
from the printers folder. Always install proper driver provided along with printer.
Q. "Device conflict error. Both programs cann't run. Only one program can run
at a time. "
Ans. If you run Leo-1, then at the time of printing this problem may
occur. To solve this problem go to printers folder and open your printers properties.
Now click on 'Details' tab and press 'Port Settings' button. 'Configure LPT Port'
box will appear. Uncheck 'Spool MS-Dos print jobs' and 'check port state before
printing' and press OK button.
Q. "Active-X component can't create objects. "
Ans. This problem occurs when a particular active-x components is not
properly registered in windows. Restart Windows and run the software again. If the
problem still persists, try reinstalling the software.
Q. "I'm unable to view full main screen and its options including Lagna Chart
etc."
Ans. This is becuase you havn't set the display resolution of your
computer to 800X600. Leo Gold requires the resolution of 800X600 to run properly.To
set the specified resolution Right Click on the free area of your desktop and select
properties. Now Click on settings tab and adjust screen area from 600X480 or any
other screen area to 800X600.
Q. Leo-1 Does not work in Windows. when clicked on Leo-1 icon Blank Screen appears?
Ans. This problem occurs when you have an AGP Display Card installed
at your mother board. In some AGP cards some instuctions used to display Leo-1 (Dos
based program) confilcts with AGP card instructions and Leo-1 displays only blank
screen. This can be sloved by installing a separate non-AGP display card in your
system. Users Please note that Leo-1 (dos based program) is a free software along
with Leo Gold and is not going to be updated or modified in the near future (refere
terms and conditions in readme) Q. Leo Gold Displays "Please insert Original Leo
Programme CD". Do not remove Leo-CD just after installation since the software requires
software CD to be inserted into the CDROM after installation for the first time
and every 100th time the software runs. You can reinserting the CD and press retry
option thereafter.
Q. Leo Gold Displays 'Run Time Error 504-Unexpected Error! Aborting'.
You are required to completely uninstall the application from Control Panel's
'Add Remove Programs' Section. Also delete Leo Gold folder or the folder where you
have installed Leo Gold. Now reinstall the software again. |
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